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4C Strategies career site
Other · Australia Queensland · Hybrid Remote

Technical Support & Deployment Engineer

Our Story

At 4C Strategies, we combine our expert knowledge and software services to make the world a safer place.

Exonaut® is 4C Strategies’ market-leading readiness management software platform, comprising fully integrated solutions for Risk, Business Continuity, Crisis Management, Compliance, Training, and Exercises. To meet the security demands of governments, critical infrastructure providers, and the armed forces, Exonaut is accredited to NATO Secret level, Cyber Essentials Plus, and the highest international standards.

As both a software company and management consultancy, 4C Strategies has a proven track record of delivering readiness solutions for mission-critical environments. 4C’s software developers work closely with our subject matter experts to ensure that Exonaut drives innovation to meet customer needs and industry best practices. Exonaut is available on-premise, as a cloud-hosted solution, or with a hybrid option.

The Position

Our Technical Support & Deployment Engineer will have a critical role in the success of the company as the business relies heavily on the support role for our APAC customers. This is a hands-on role, where you will be the face for our customers by providing exceptional customer service and troubleshooting requests, while using creativity to find new and better ways to solve problems in a way that exceed the customer’s expectations.

Learn a bit more about working with us here:

https://lnkd.in/gFqFrh3m

The Job

Our Technical Support & Deployment Engineer will be responsible for:

  • Providing technical support and deploying the software to the APAC and Worldwide customers.
  • Troubleshooting software issues for both internal and external users.
  • Installing and configuring the software both internally and on-premises for customers.
  • Collaborating with your peers from the support and deployment teams internationally.
  • Managing full range from que monitoring and prioritization of incoming support requests.
  • Performing other related duties as assigned.

Minimum Job Requirements:

  • Bachelor’s degree in computer science or related field
  • Minimum of 1-3 years of experience in providing customers with technical support
  • Willingness to travel and work in a global team of professionals.
  • Must be a Australian Citizen with ability to travel internationally to work with our clients and teams in other countries.

Required Skills:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical and problem-solving skills.
  • Experience in delivering software support to end users
  • Willingness to take on new challenges and the never-give-up attitude required to overcome them.
  • Solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effectively.
  • Strong teamwork and customer-facing/relationship building skills
  • Strong Knowledge in Microsoft Windows Server & Client, Apache Tomcat, Kubernetes, Git, and scripting in PowerShell.
  • Knowledge of software systems and programming languages such as Java, JavaScript and HTML.

Desired Skills:

  • Experience in delivering customer support and services at customer sites
  • Experience in working with Qlik Sense
  • Experience in Linux environments.
  • Knowledge of Python, C++, and any other high level performing languages


Team
Other
Locations
Australia Queensland
Remote status
Hybrid Remote

Australia Queensland

About 4C Strategies

4C Strategies is a leading provider of organisational resilience and military training management solutions through our Exonaut® software and advisory services. We work in mission-critical environments; supporting capability development, business continuity, risk and crisis management.

Founded in 2000, 4C Strategies today serves military, public and private clients in more than 100 countries around the globe. We combine the power of digital innovation with industry expertise to build a safer society.

Our global team of resilience professionals, software engineers and training experts are based out of the UK, US and Sweden.

Other · Australia Queensland · Hybrid Remote

Technical Support & Deployment Engineer

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